Due to the custom nature of "Custom Made" Products, those products are non-exchangeable and non-refundable.
Sugar & Sass Gifts gladly accepts returns of unworn, unwashed, undamaged, unaltered, or defective merchandise purchased online that shipped to a U.S. address for a store credit within 30 days from the date your order shipped.
Sugar & Sass Gifts offers exchanges for the same item in a different size when we are notified of the request within 30 days from the date your order shipped. Please contact us at email@example.com to help process your exchange request.
Items damaged or defective may be returned by contacting firstname.lastname@example.org within 3 DAYS of delivery.
Final sale items cannot be returned or exchanged. The following is a list of FINAL SALE items:
- Face Masks
- Hair Accessories
- Liquid product (i.e., hand sanitizer, body lotion, etc.),
- Items Marked Final Sale
Please note: Orders CANNOT be changed, modified, or canceled after checkout.
- If you have received a defective item, please contact email@example.com within 3 DAYS to inform us of the issue. If we are not notified within three days of receiving the item, it will no longer qualify for a return or replacement. You must include a photo of the damage/defect with your email.
- We are not responsible for damages to clothing caused by improper care or handling, or incorrect sizing.
- Exact colors of merchandise may vary due to photography lenses, indoor/outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects, and the buyer will pay return shipping if a return to our warehouse is attempted.